Refund/Return Policy

All returns must be postmarked with (7) days of the purchase date. All returned itmes must be in new and unused condition with all original tags and labels attached.

After receiving your returned and inspecting the condition of your item, we will process your return or echange. Please allow up to (7) days from the receipt of your item to process and return or exchange.

Refunds may take up 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The following CANNOT be returned or exchanged:

Tarot Readings
1:1 Coaching

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note:

Sale items are FINAL SALE and cannot be returned

To return an item, please email customer service at moongoddess33@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

The Moongoddess Leem

Attn: Returns

RMA#

P.O. Box 3567

Springfield, MA 01109

United States

Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Shipping/Delivery Policy

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

FREE SHIPPING

We offer free Local Shipping for all Springfield, MA residents

Shipping Fees

Standard: $8 7-10 Business Days
Expedited: $25 3-5 Business Days

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Once an order is packaged and with the carrier the customer will receive a tracking number.

DO YOU DELIVERY INTERNATIONALLY?

No!, we do not offer international shipping

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders can not be sent to P.O. Boxes

Orders only ship on business days (Monday - Friday)

The customer will have 10 days from the order date to return an item for full refund.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise an estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have any questions about returns, please review our Return Policy or contact us at moongoddessleem33@gmail.com

CANCELLATION POLICY

Customer Cancel - There are no refunds for a customer cancelling a reading or coaching session, but will be an option to reschedule the session. The customer must reach out within 48 hours of cancellation to reschedule, otherwise the customer will need to book a new session and pay again.
Moongoddess Cancel - Should The Moongoddess Leem need to cancel a session, the customer will be notified immediately, and given priority status for a reschedule within 48 hours. Additionally, the customer will receive 10% off the next booking or purchase. No refunds will be granted.